Account Policy
Covers registration, verification, account closure and data retention. Aligned with our legal framework and regional requirements.
LEGAL REFERENCE
Our Legal Framework
We've built gempa100 around clear, transparent policies so you know exactly how your account, payments and gameplay work. Every detail here reflects our commitment to operating fairly in...
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Policy Posture & Jurisdiction
gempa100 operates where local law permits and maintains compliance frameworks for supported regions across Indonesia. Our policies cover account creation, payment processing through DANA, OVO, GoPay and QRIS, gameplay terms, and dispute resolution. We keep our terms updated to reflect regional requirements and player protections. Your account data, transaction history and gameplay records are governed by our privacy and data-handling standards. All
disputes are handled through our support team with documented resolution paths.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLATFORM TRUST SIGNALS
Policy Review & Transparency
Written Terms
Every policy page is written in plain language, not legal jargon. We explain what each rule means for your account and gameplay in supported regions.
Version History
We track all policy updates and date each change. You can see what changed, when it changed, and why we made the update.
Regional Clarity
Our policies note which rules apply to which Indonesian regions. We don't hide jurisdiction-specific terms or surprise you with regional restrictions.
Payment Transparency
DANA, OVO, GoPay and QRIS terms are spelled out clearly. We show you fees, processing times and dispute procedures upfront.
Account Rights
You own your account data and can request a full export anytime. We explain your rights to access, correct and delete your information.
Dispute Resolution
If you disagree with a policy decision, we have a documented escalation path. Every dispute gets logged and reviewed by our compliance team.
SIDE BY SIDE
Consistency Across Our Policies
Payment Policy
Details DANA, OVO, GoPay and QRIS processing, fees, refunds and dispute handling. Consistent with our payment partner agreements.
Gameplay Terms
Explains odds, payout mechanics, bonus terms and game rules. Matches the terms displayed in each lobby and live table.
Privacy Policy
Governs how we collect, store and use your data. Aligned with data protection standards for supported Indonesian regions.
Responsible Play
Outlines account limits, cooling-off periods and support resources. Consistent with our commitment to player wellbeing.
Dispute Policy
Sets out how we handle complaints, appeals and escalations. Applied uniformly across all account types and regions.
Termination Policy
Explains when and why we may close an account. Includes your right to appeal and our process for returning funds.
What Defines Our Legal Stance
Account Ownership
Your account is yours. We don't claim ownership of your funds, data or gameplay history. You control what happens to your account.
Clear Fees
Every fee is disclosed before you confirm a transaction. No hidden charges on deposits, withdrawals or gameplay. DANA, OVO, GoPay and QRIS fees are shown upfront.
Payout Guarantee
Winnings are paid to your account in full. We don't withhold payouts based on arbitrary rules. Your balance reflects real money you've earned.
Data Security
Your personal and payment data is encrypted and stored securely. We don't sell your information to third parties or use it for marketing.
Dispute Rights
If something goes wrong, you have the right to file a dispute. We investigate fairly and document our findings in writing.
Regional Compliance
We operate within the legal framework of supported Indonesian regions. Our policies reflect local requirements and player protections.
Legal Questions Answered
We operate where local law permits across supported Indonesian regions. Your account access depends on your location. If you're unsure whether your region is supported, contact our support team and we'll clarify your eligibility.
If a DANA, OVO, GoPay or QRIS transaction goes wrong, report it through your account dashboard. We investigate within 48 hours and either reverse the charge or credit your account. All disputes are documented and you receive written confirmation.
Yes. You can request a full export of your account data, transaction history and gameplay records anytime. We provide it in a standard format within 7 business days. Contact support to start the process.
You can close your account anytime through your settings. We'll process any remaining balance to your payment method within 5 business days. Your data is retained per our privacy policy unless you request deletion.
Deposit and withdrawal fees depend on your payment method. DANA, OVO, GoPay and QRIS each have different fee structures. We show you the exact fee before you confirm any transaction.
Your data is encrypted in transit and at rest. We use industry-standard security protocols and don't share your information with third parties. Our privacy policy details exactly how we collect, store and use your data.
You have the right to appeal any policy decision. Submit your appeal through support with details of your concern. Our compliance team reviews it within 5 business days and responds in writing with our decision and reasoning.